If your package is damaged in shipping we will do our best to replace it, if you have insurance with your order please send pictures of the box when received so we can have that information for the claim.

First Class Package service(USPS) does not come with insurance, only tracking. If you want insurance please choose Priority mail or we can add on insurance for an additional fee.

We do ship to other countries, shipping Hemp CBD is still a grey area for most areas and if you order is not delivered due to local customs or government holding the shipment we can’t be responsible for refunding your order. It is your responsibility to be aware of your local government regulations and realize that we are not liable for orders not making it to you because of customs.

CBD Travka has no control over your packages and the amount of time it takes to deliver them once we ship them. The USPS is reliable and sometimes they are not, during the holidays and due to Covid they seem to be overwhelmed. We ship with the USPS to help support our local economy and provide you with the lowest cost shipping options.

We ship same day if payment is received prior to 5pm MST during the week.